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Summary
This Customer Experience Transformation Consultant is an accomplished and visionary transformational technology servant leader with broad-based experience in digital strategy, enterprise application leadership, and innovative product management across financial services and e-commerce environments. Excels at adaptably aligning technological initiatives with business objectives to drive scalable growth, market differentiation, and operational efficiency. This Customer Experience Transformation Consultant develops and implements technology roadmaps, high-impact digital solutions, and AI-driven platforms that optimize cost structures, accelerate time to market, and enhance customer engagement. By building and developing high-performing teams, engaging in collaborative relationships across stakeholders, and successfully executing creative strategic initiatives, serves as a key contributor to the success of the organization.
Highlights
- Digital Strategy & Business Transformation
- Enterprise Applications Leadership
- Product Strategy & Product Management
- Technology Roadmap Development
- AI & Intelligent Automation
- Digital Platform Modernization
- DevSecOps & Agile Delivery
Relevant Accomplishments
Developed licensing strategy for major platform vendors; optimized license numbers by using just-in-time assignment system, costing under $200,000 to develop but saving $10M a year in licensing costs across 40,000 employees. Created release strategy to reduce wasted development effort by 15%, improve DevSecOps efficiency, and cut number of implementation errors in production following pushes, including changes to governance and tooling. Identified testing platform pipeline disconnect and created a plan to move from 35% of testing being automated to 80%; reduced contract testers from 1:1 to 1:3 and sped up testing from being equal in time to one quarter of the time of
development.
Spearheaded data usage restructuring and governance for better user experience, robust user analytics, and reporting.
Transformed development workflow for 150+ developers by shifting routine tasks from custom coding to configuration,
which accelerated time to market, reduced bugs, and cut platform maintenance costs by eliminating redundant API layers.
Roles
- Senior Vice President
- Web Development Manager
- Principal Strategist
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