M&A Executive Search provided a project-based IT strategy and operations advisor to Elizabeth City State University to assess and improve IT support and services in the absence of a permanent CIO, with particular focus on ERP systems and operational effectiveness. The expert operated as an embedded advisor to IT leadership and stakeholders, conducting interviews, gap analyses, operational assessments, and stakeholder feedback sessions using Baldrige Criteria for Service Excellence. The assignment delivered comprehensive evaluation of IT capabilities, documented gaps, and actionable recommendations, enabling the university to strengthen IT operations, improve technology services for students and staff, and align IT strategy with institutional goals.
