M&A Executive Search provided a project-based contact center and sales operations expert to a solar energy technology company to address a critical sales force optimization and customer engagement initiative. The expert operated as an embedded advisor, refining scripts and rebuttals, evaluating BPO vendors, and designing KPIs and training programs. The assignment delivered optimized sales processes and a framework for building a U.S.-based contact center, enabling the organization to increase efficiency, improve customer experience, and reduce operational costs across sales channels.
