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Summary
This professional is a proven executive leader who has successfully turned around performance in sales, customer service and operations with a running list of high growth companies. His forte’s include developing processes and procedures to more effectively handle sales leads and improve business results, developing leaders to better coach team members and designing/implementing strategy that transforms organizations into people & profit centric champions. He has helped multiple clients build best best practice approaches for the front-end of the sales funnel, leveraging process and sales technology to maximize sales and customer satisfaction.
Highlights
• 20+ years of sales leadership experience
• Global sales, service and operations leader
• SalesForce.com & CRM experience
• Process and results focused expert
• B2B & B2C expertise
• Data-driven decision making
Relevant Accomplishments
- Increased profit margins 24% over three years across several vertical product lines by introducing a series of sales strategies in the insurance and financial services markets.
- Responsible for re-designed strategy to implement DocuSign, CRM, revised funnels, sales via service and compensation plans to increase sales. Revenues up 129% in first year.
- Consulted companies on redesigned multi-channel solutions to maximize leads and improve performance across all channels (phone, chat, social, text) holistically.
- Responsible for developing dashboards with key performance indicators to understand key growth and opportunity areas.
- Developed sales & engagement processes as the firm grew from $100M in annual sales through M&A alignment.
- Managed teams of 50 to 600 in sales, telesales and customer service operations. Responsible for P/L & strategy for over 2,000 FTE.
Roles
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- Chief Executive Officer
- Sr. Director, Operations
- Director & Chief Culture Officer
- Senior Consultant
Request Expert / Similar Expert
Click “request expert” for a free initial screening call with this expert or a similar expert regarding your expert consulting needs
To apply for this job email your details to dmagnani@maexecsearch.com
