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Summary
This expert has spent most of his career in I/T and operations roles with both wholesale and retail organizations in hands-on and leadership roles. Now, as an independent consultant, he brings a unique understanding of the needs of wholesale and retail organizations and the opportunity for increasing efficiency through the use of both existing and new software solutions. His ability to match software to fit the operational needs of companies has led to decreased maintenance and enhancement costs related to maintaining software solutions, as well as smoother and less intrusive upgrades to the software when needed. He has served on several software user groups and throughout his career has helped organizations find ways to use software more effectively focused mostly on ERP and CRM solutions. His unique ability to navigate between Operations and IT allows him the ability to break down the communications barriers generally experienced between management and end users.
Highlights
- 20+ years of Operations & IT experience
- Software Implementations
- Operational Reviews leading to strategies for increasing productivity
- Cross Functional leadership capabilities
- Proven and successful mentor
- Accomplished team builder (and team player)
Relevant Accomplishments
- Sourced and implemented a successful CRM solution into a 50-year-old company with antiquated sales systems and procedures resulting in drastically increased productivity per sales person and customer service representative
- As a member of a data processing quality improvement team, determined areas of improvement, combined two processing units into one, established new policies and procedures, designed and installed new operational systems, and trained staff. Result was an operational savings exceeding $10,000,000.
- Motivated purchasing department to decrease inventory by 17% via proper software reporting functions leading to an increase in turns from 26 to 29 times. Achieved 104% of budgeted year-end profitability.
- President of two software user groups resulting in increased collaborative resource sharing amongst large national customer base
- Led an operational software review resulting in eliminating a high percentage of software customization and producing an increase in software utilization, cross departmental communication and understanding.
- Sourced and implemented a Warehouse Management System (WMS) responsible for exponential increase in productivity along with ability to trace and track product to the case level via scanning
- Designed and implemented an operational turnaround program to reverse a loss situation resulting in $600,000 of operational savings, with a concurrent $1,000,000 increase in annual revenue.
- Rebuilt IT infrastructure allowing for high availability, disaster recovery, and data integrity
- Implemented a companywide print/fax/copy software solution resulting in 66% decrease in cost per image based on 1.8 million impressions per year. Annual estimated savings of over $200.000
- Subject of case study papers from IBM and Xerox based on software/hardware projects successfully implemented.
- Helped design, develop, and implement a delivery truck tracking and electronic driver log system resulting in $30k plus annual cell phone savings as well as $350-400K annual driver overtime savings.
- Versed in Traction business improvement methods
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