Telehealth Industry Expert Consultant

Request Expert / Similar Expert

Click “request expert” for a free initial screening call with this expert or a similar expert regarding your expert consulting needs

Summary

High-capacity-growth servant leader and telehealth industry expert, accelerating revenue and velocity of business through a unique blend of corporate, intrapreneurial, and entrepreneurial battle scars. Executive experience in matrixed enterprise healthcare, insurance, and telecommunications organizations. Build high-performance teams that deliver new paths to profitability and exceed customer expectations. Penchant for thought leadership, problem-solving, and gaining insight into markets and industries being disrupted, as highlighted during
an interview with Dow Jones and in Wall Street Journal; create early warning systems, allowing senior leadership to react quickly and decisively. Deliver strategic advantage and tactical clarity with passion and purpose.

Highlights

• Population Health
• Crisis Management
• New Business Development
•  Merger & Acquisitions (M&A)
• Customer Engagement
• Business Process Reengineering
• Applied Analytics
• Strategic Planning
• Enterprise, SMB, & Federal Sales
• Internet of Things (IoT)
•  Health Disparities
• Ideation & Innovation
•  TS/SCI clearance
•  P&L Ownership
• Health I.T.

Relevant Accomplishments

• Delivered year-over-year (YOY) double-digit growth for 4 years. Assessed leadership team, operational infrastructure, and remote patient monitoring (RPM) market, determining amount and rate of change required.
• Pivoted company at beginning of Covid pandemic through ‘situational awareness’ of curious Q4 / 2019 supply chain disruptions in Asia; gained strategic advantage by supplying nonconnected devices, growing revenue 50%+ in 2020.
• Empowered national healthcare leaders to accelerate ‘hospital-in-home’ and ‘bring your own device’ (BYOD), ahead of competition, maximizing organic and inorganic capabilities required to serve America’s largest healthcare payers and providers during Covid.
• Delivered connected-care platform to address health disparities in underserved rural and urban communities that required physical and behavioral solutions, addressing social determinants of health and positively impacting quadruple aim targets (outcomes, price, better for patients, better for doctors).
• Improved operational key performance indicators (KPI) 30%+; built new operational disciplines required to function effectively within enterprise parent organization, reducing costs and time to recognize revenue while enhancing customer experience.
• Restructured sales team and designed strategic pivot from RPM to Connected Health, leveraging existing assets to rapidly gain market share nationally.
• Recognized as ‘2021 Leader in Technology, Connected Health’ by Parks and Associates.
• Received Winners Circle Award, Cox Business’s highest award, in recognition as top producer (2019).
• Provided clients with visioneering, strategic planning, executive retreats, senior executive coaching, experiential leadership
  development and training, and crisis / change management services. Supported federal and commercial clients, nationally
  and internationally, in healthcare, telehealth, population management, and customer engagement industries.
• Delivered fractional C-suite services, aimed at business development, marketing solutions, and sales strategies.
  o Avantt Partners (commercial market): Transformed organization’s go-to-market message, look, and feel.
  Developed targets that were preparing for change of ownership or selling companies.
  o LifeWIRE Group (federal government market): Directed interaction with BOD, as Acting President. Organized
  events on Capitol Hill in Washington, DC, showcasing solutions for combatting veteran suicides and PTSD. Attracted
  additional funding for LifeWire through Private Equity.
• Hired to create new division by integrating capabilities from 9 separate contracts that were launched from Magellan Health’s commercial division. P&L leader, responsible for developing strategies and aligning infrastructures and federal contracts that delivered behavioral health services to 300+ military installations in 13 countries.
• Unified all assets and functions into new business unit, focusing on market penetration and rapid revenue growth; delivered new innovative solutions that integrated healthcare personnel, systems, and technology, creating scalable and sustainable common corporate infrastructure.
•  Led team of 1.5K employees (MS, PhD, MDs) in development and execution of organic / inorganic growth strategies, using artificial intelligence (AI), Internet of Things (IoT), and medical and behavioral best practices, to support individuals and families dealing with critical behavioral health issues, including PTSD and suicide prevention.
• Built pipeline from $0 to $200M in 9 months, with recognized organic growth from $130M to $160M in 24 months, by building new Business Development and Capture team, leveraging relationships with prime contractors, and enhancing proposal capabilities and new request for proposal (RFP) awareness systems in record time.
•  Led acquisition of $130M+ target, doubling revenue to $300M+ and increasing dedicated employee count to 3K; developed transition plan, created new vision, organizational design, and compensation structures.
•  Met privately with Veteran Affairs’ Secretaries McDonald and Shulkin, Senators Dole and McCain, and Members of Congress, addressing military PTSD and suicide prevention through creation of unique early warning system.
• Remediated government sanctions for $8B Medicare division; focused on operational execution and operating enhancements. Interfaced with office of Aetna CEO and executive committee during monthly operating reviews (MOR).
• Directed efforts across 9+ critical work streams on identification and elimination of government regulatory compliance issues and drove process reengineering efforts across sales, marketing, and operations. Created new methods and procedures, ensuring total compliance with Centers for Medicare and Medicaid Services (CMS) regulations.
•  Increased new memberships 97% YOY and improved member retention 50% by transforming Medicare’s web-based enrollment capabilities; directly coordinated marketing, sales, and operations enrollment initiatives.
• Created Medicare’s Command Center, producing real-time analytics, executive dashboards, and reporting for major programs and business continuity.
•  Reduced total cost of member acquisition 40%; designed and championed new member engagement strategy and experience program, growing lifetime value. Identified, mapped, and remediated marketing and sales issues, mitigating member abrasion.
•  Oversaw planning and execution of innovation and strategic planning initiatives, disciplined business practices, integrated reporting, and analytics team activities across the Medicare operating environment.
• Held full P&L responsibility for $140M B2B division with 250 employees. Led growth from $90 to $140M in mature market. Served as enterprise leader for healthcare, government, and higher education markets, and senior executive in charge of statewide operational crisis management team.
• Worked closely with C-Suite at healthcare provider organizations, medical schools, and major universities, creating new delivery and monitoring capabilities for chronically ill and aging constituents in underserved urban and rural communities, using emerging telemedicine applications.
•  Recognized as first leader in cable industry to grow B2B business past $100M.
• Evangelized cable’s role in telemedicine (NCTA 2009 and 2010); teamed with Cisco and medical device manufacturers on creating new telemedicine solutions for Cox. Quoted in numerous industry magazines on broadband technology and capacities enabling telehealth in individual homes.
• Boosted operational effectiveness 30% and reduced customer churn to 1% by identifying inefficiencies and building new procedures; focused on organizational alignment, team building, process improvement, and standardization, increasing revenue performance 4% to 7%, annually, in highly penetrated market.
•  Nominated 4 times for Cox Vision awards (highest company award). Received awards for designing new mobility sales tool used by field sales teams and for creating program that detected and deterred PBX fraud.

Roles

• Chief Executive Officer (CEO)
• President – Vertical Takeoff Performance Solutions
• President – Magellan Health
• Chief of Staff; Head of Strategy and Innovation; and Head of Member Experience and Digital – Aetna Inc
• Vice President – Cox Communications

Request Expert / Similar Expert

Click “request expert” for a free initial screening call with this expert or a similar expert regarding your expert consulting needs