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Summary
This expert is a 30-year extended warranty and service contract veteran and has experience in developing warranty programs from inception through successful launch. He works with OEMs, major retailers and others to develop or revamp extended warranty or product enhancement offers. He will layout the pros and cons of developing the program in-house or leveraging third party providers. He has managed RFP processes for OEMs, assisted with vendor selection, contract negotitation and implementation. Experienced with the back-office with several years of warranty software sales and development, coupled with the ability to develop and deliver sales training to call centers and face-to-face sales staff. A motivated and engaging leader, he focuses on skills transferance to enable his clients to manage their programs properly for ultimate profits and customer satisfaction.
Highlights
- 30+ years of warranty industry experience
- Certified FocalPoint Business Coach
- 20+ OEM and Retailer program implementations
- Warranty and Service Contract experience in over 15 countries
- Skilled coach, trainer and facilitator
- Excellent industry contacts
Relevant Accomplishments
- Led the development and implementation of Sub Zeros Extended Warranty offer for their National Consumer Rebate Program.
- Board Member of the GWSCA since 2014 Global Warranty & Service Contract Association
- Developed RFP and remotely managed the review and selection of Whirlpool Extended Warranty programs new insurance provider, claims administrator and direct marketing provider.
- Was contracted and relocated to China to frame and launch a vehicle service contract provider in Shanghai.
- Director of Extended Warranty Solutions for ServiceBench.com warranty management software. Sold and implemented dozens of clients including Whirlpool US, Whirlpool Canada, Whirlpool Mexico, Panasonic, Frigidaire, Goodman, CFM.
- Wide and deep connections with most insurers, warranty administrators, compliance lawyers, service contract marketers and analytics providers.
- Marketing Graduate BCIT a long time ago, continuing education credits numerous and continued.
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Click “request expert” for a free initial screening call with this expert or a similar expert regarding your expert consulting needs
