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Summary
This Interim CIO | Healthcare IT Strategy & Digital transformation Consultants experience in technology has been diverse from IT delivery to product development and from start-up to Fortune 100 companies in a variety of roles including Consulting, CIO, software development leader and commercial technology services delivery.
Highlights
- IT Strategy and Road mapping
- Enterprise and Solution Architecture
- Business / Digital Transformation
- IT Governance / Portfolio
- Program Management
- IT Process Modernization
- Infrastructure and Platform as a Service
- IT Service Management IT Security and Compliance
- Application and Product Development
Relevant Accomplishments
- Principal Consultant – Developed a digital systems and technology strategy and roadmap for a mid-size TPA to support their 3-year business objectives:
- Digital capabilities needed to compete in the target marketplace and how do the current/planned capabilities align with those needs
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- Technology capabilities needed to support the business plan from an infrastructure, service management and application development standpoints
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- Process and organization model for the digital systems and technology function that will provide a customer centric best in class delivery from a speed, quality and cost standpoint
- Chief Information Officer – Member of the senior leadership team of this $2B business unit servicing the Dental, Vision, Life/Disability Insurance markets. Also served as the Interim Chief Operating Officer:
- Chaired the enterprise Project Management Office to prioritize, align and drive strategic initiatives for the division including managing a $15M annual capital budget.
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- Directed the Information Technology function consisting of a 175-strong global team managing the application portfolio on multiple platforms supporting key administrative functions, call center platform, portal technologies and business intelligence
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- Accountable for a $10M+ outsourcing relationship of the core administrative platform and renegotiated the contract for a 30% annual savings
- Health plan Administration Center of Excellence – Key leadership role in the formation of a Facets Solution Group to drive a $50M enterprise-wide agenda in simplifying a strategic claims platform:
- Directed front office and architecture functions to standardize technology solutions and processes to reduce costs.
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- Built captive offshore capability of over 150 resources to be able to execute the roadmap and reduce dependency on external vendors.
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- Developed and executed a platform migration roadmap to reduce footprint from 12 claims administration systems to 6 end-state instances
- Digital Transformation Leader – As the C-Level executive responsible for the digital transformation of the enterprise, led the technology infrastructure upgrades, EMR implementation, and Analytics platform build while scaling the business from 7 clinics to 21 clinics:
- Overhauled the infrastructure to a cloud-first architecture including network, storage, voice, endpoints, and collaboration software.
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- Established the service management toolset, processes, and team to provide best in class support as the workforce grew from 90 to 400+.
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- Rolled out a Software as a Service (SaaS) Clinic Operations System that in addition to the EMR included Revenue Cycle Management, Patient/Employer/Case Adjuster portals, Tablet-based registration, integrated eRX and Dragon dictation.
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- Built a cloud-based analytics platform to aggregate data from disparate systems and provide leaders with daily dashboards on Key Performance Indicators (KPIs).
Roles
- Principal Consultant
- Chief Information Officer / Chief Technology Officer
- Senior Vice President and General Manager
- Vice President, Information Technology
- Director of Systems Development & Support
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