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Summary
This expert is a Business Operations leader known for optimizing organizational processes and structures through cross-functional experience spanning finance and accounting, customer service and IT. Having worked in manufacturing, plant and corporate settings, she understands the end-to-end process of the business supply chain. She sees the big picture on complex issues and knows how to problem-solve and integrate solutions across functions. Whether starting shared services, leading major ERP implementations, or working on acquisition integrations, this expert delivers results on time, within budget, and with highly committed teams. Leveraging her cross-functional experience, she identifies the key levers to move projects and the business forward. In ambiguous situations, she distills whats relevant for groups to create achievable plans. This expert provides clarity, vision and the drive to get results for all stakeholders.
Highlights
- 30+ years of experience
- Skilled in multiple business functions
- Led complex systems implementations
- Skilled problem-solver and project leader
Relevant Accomplishments
- Optimized and standardized 40+ plant and office processes and data structures, while remaining under budget of $45M
- Led integration of five business unit customer service groups into one customer operations team during company consolidation within the Feed business
- Improved data accuracy on the ERP project from 5% to 99% within 4 months by rebuilding all conversion programs, solving the problems that caused incorrect and extremely incomplete data load
- Significantly improved customer service by developing and implementing measures for on-time in full, complaint management, and order completion
- Created a supply chain organization that reduced costs through better forecasting and planning
- Established interdependent global process, integrated across all functional areas through partnering with process architects across the program
- Created Enterprise Credit Management shared service and led DSO reduction, resulting in greater than 1-day reduction in first 18 months
Request Expert / Similar Expert
Click “request expert” for a free initial screening call with this expert or a similar expert regarding your expert consulting needs
