Request Expert / Similar Expert
Click “request expert” for a free initial screening call with this expert or a similar expert regarding your expert consulting needs
Summary
This expert is an entreprenureal thought leader who has implemented several large-scale initiatives across multiple IT and business functions. He has demonstrated success at redefining operational processes, gaining efficiencies, solving problems, building new teams and functions, and managing customer and vendor relationships. He partners with the business to help identify and solve issues, develops and refines the strategic path forward, and builds plans for successful implementation. This expert is a transparent communicator who effectively articulates both technical and non-technical subject matter to cross-functional stakeholders to obtain support, commitment, and to provide technology requirements. He excels at aligning business and IT teams to strategic imperatives, prioritizing the efforts, and driving execution. He is an engaging leader who enjoys all aspects of people leadership including individual development, empowerment, and accountability. This expert gets difficult things done.
Highlights
- 29+ years of experience
- $100M+ P&L Management
- $50M+ Capital Portfolio Management
- Application Development and Infrastructure
- PMO, Governance, and Operations
- Mergers, Acquisitions, Divestitures
- Resource Management and Prioritization
- Flawless Project Execution and Field Delivery
Relevant Accomplishments
- Drove operational efficiencies by revamping all product lifecycle, sales, quote, contract, implementation, billing, and customer feedback processes
- Established enterprise SalesForce.com CRM strategy for Services, Merchandising, and Wholesale Sales functions, impacting more than 300 end users across the country
- Leveraged sunken costs within IT by creating, promoting and contracting emerging technology services
- Drove accountability for sales with territory and region leadership
- Led team of 50+ field consultants responsible for customer technology relationships including sales, technical support, and technical project work of over $16M annual EBITDA
- Led development of multi-year operating plan for IT and services; managed sensitive actions; monitored and ensured significant cost take objectives were met
- Developed executive level white paper describing creative approaches to system separation, used to facilitate conversations with prospective buyers of retail business
- Participated in M&A activities that included diligence for 3 successful acquisitions, post-acquisition integration activities, and the development of long-term service agreements
- Led successful IT integration for UNFI acquisition of major grocery.
- Significantly simplified all IT PMO practices; evaluated and refined methodologies, procedures, resource planning, and artifacts; applied practical balance between textbook process and reality
- Led 2-year effort to separate a niche business from a major grocery. Included financial modeling for Services Agreement, overall Contract development, separation of systems, separation of business processes, implementation of new business processes for acquiring company, and SLA reporting
- Led the implementation of managed services outsourcing including the training, turnover, and implementation of steady state processes for multiple technical domains and 200+ team members
- Established and maintained productive relationships with offshore managed service leaders in both in-person and remote settings, including India
- Selected strategic Pharmacy systems and led integration
- Led the build and implementation of all IT systems for new grocery chain format
Request Expert / Similar Expert
Click “request expert” for a free initial screening call with this expert or a similar expert regarding your expert consulting needs
