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Summary
This Healthcare IT & Digital Transformation Consultant is a senior executive with a collaborative and results-oriented approach with extensive experience in healthcare focused on maximizing technology to drive revenue and business outcomes. Over 30 years of leadership with a track record of driving innovation, strategic planning, successful business partnership, and business results.
Highlights
- Strategic business and IT Planning
- Financial management and cost benefit analysis
- People Leadership and Development
- Digital and Business Transformation
- Data Integration Strategy
- Digital Roadmaps
- Cloud and Data Center Transformations
- Technology Modernization
Relevant Accomplishments
- CIO responsible for all aspects of IT, data & analytics, and enterprise PMO operations for BCBS of Vermont.
- Led and actively contributed to the BCBSVT sustainability initiative, ultimately achieving a successful affiliation with Blue Cross Blue Shield of Michigan (BCBSM).
- Leading the integration efforts with BCBSM as a member of the Integration Management Office (IMO) to achieve the affiliation value per the pro forma.
- Developed a multi-year technology and data strategy and roadmap that aligned with business objectives.
- Leading the digital transformation initiative, orchestrating the seamless migration of the call center, portals, and care management through the strategic utilization of Salesforce and multiple cloud vendors.
- Leading the adoption of Agile, at the enterprise level, and transformation of the technology organization from a traditional application teams to product teams.
- Chief Digital Officer responsible for all Enterprise Architecture and Strategy, Enterpise Systems, and Digital Transformation for BCBS of Louisiana.
- Delivered a $30 million multi-year digital roadmap for Blue Cross members, brokers, providers, and group leaders backed up by benefits and costs. Have gained approval to move forward with the senior leadership team and the board of directors.
- Delivered a multi-year Cloud and Data Center transformation strategy and roadmap. Estimated savings are $10 million per year.
- Implemented digital technology to support 100% remote workforce during Covid with Microsoft M365, Cisco Meraki, and Citrix.
- Implemented SAFe and converted traditional development teams to product teams.
- Delivered on outsourcing support for corporate applications such as PeopleSoft and Hyperion resulting in over $1 million annual savings.
- Developed a multi-year technology and application modernization strategy that includes hybrid cloud and technology rationalization.
- Brought into a healthcare technology organization to lead product management/strategy and professional services. In the realm of product strategy, was responsible to mature the technology platform and produce an extremely robust SaaS based solution to support the growth and needs of our expanding customer base. Built a mature and effective client services team, capable of supporting a complex dynamic of client engagement, project delivery, and long-term support. In both cases, established a foundation for the continued growth and success of the organization through a successful IPO offering in 2016. Accomplished the technology due diligence and end-to-end integration of three acquired infusion companies totaling more than eighty additional national locations. The technology migration/integration included all computer, network (WAN/LAN), telecom (VOIP), applications, and mobile platforms
- Responsible for Kaiser Permanente customer e-business strategy – overall strategy, execution, and operations needed to deliver digital capabilities for customers.
- Championed and led an $80 million multi-phase multi-year project to replace legacy B2C and B2B systems with an “Always On/Real time” eCommerce Platform. Project benefits included a 25% reduction in workforce that yielded a savings of $10 million per year.
- Partnered with business executives to develop digital strategies for member growth, retention, and to recover over $200 million in lost revenue.
- Delivered the implementation of EPIC for member health record access and supported meaningful use stage 2 requirements which enabled secure electronic messaging. • Transformed the organization culture to a delivery and performance-based organization through adoption of Agile and services-based architecture. Built a sustainable team and processes to support 24/7 operation
- Significantly improved overall availability and resilience of the member and business facing systems, classified as mission and care critical systems, by driving infrastructure programs for high and continuous availability.
Roles
- CIO
- Chief Digital Officer
- Managing VP, IT
- Vice President – eBusiness
- SVP – Technology
- VP – Enterprise Architecture
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