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Summary
This expert is a leader with 20 years of experience in Digital Transformation, eCommerce, Engineering, and Product Management. An executive with a consistent record of defining strategy, translating strategy into actionable and measurable projects, and leading the cross-functional team to deliver results. Experience in identifying innovative growth opportunities and successfully launching numerous new initiatives/pilots. A data-driven decision maker with demonstrated ability to lead, recruit, grow, and retain high-caliber teams at scale. Critical-thinker with ability to execute, and commitment to excellence.
With strengths in analytics and strong problem-solving skills, this expert effectively partners with technical, marketing and operations teams across the company to help diagnose and solve issues. A motivated and engaging leader, G enjoys mentoring and coaching the team members and empowering them to not only improve their performance but to embrace a culture of continuous improvement.
Highlights
- 27+ years of experience
- Global eCommerce & digital transformation
- Multi-level Business & IT Alignment
- Omni-Channel & VoC Strategy
- Human-Centricity & Design Thinking
- Skilled facilitator of accelerated growth
- Multi-disciplinary team leadership
- Operation Strategy & Agile Execution
- Clients & Vendor Relationships
Relevant Accomplishments
- Led strategy+execution of multi-channel eCommerce and CX transformation engagements for global clients including 60+ of Fortune 100 companies.
- Founded and grew all aspects of a global digital agency targeting eCommerce and digital channel strategy solutions. Grew team size to over 1000 members.
- As a trusted advisor, built strategic global partnerships with Sr. executives across industries and multiple disciplines. Led strategic teams in matrixed organizations and stakeholders resulting in $1.2B downstream revenue for global advisory & enterprise transformation engagements.
- For a leading multinational client improved digital channel conversion rates by 200% through content strategy, SEO, unified digital & physical experiences and super-personalization loyalty.
- For a global service provider, reduced online & offline operation costs, time to task and support requests across sales, marketing and service resulting in $42M annual cost savings and utilizing RPA solutions serving 15M customers.
- Led strategy and implementation for a multinational client and transformed eCommerce offerings, digital and physical customer and employee experiences covering 80+ enterprise, CRM & IoT applications on digital platforms (social, mobile, web, desktop) across service lines with integration to the cloud, analytics, marketing, logistics, supply chain and finance resulting in $150M new revenue and $30M recurring annual savings.
- For a global B2B2C leading service provider, implemented $70M CX digital transformation strategy across eCommerce, customer acquisition, retention & loyalty programs leveraging machine learning, analytics, cloud, innovation and cognitive research for super-personalized consumer, agent, broker services.
- For a leading global client, implemented full redesign and transformation of global ECM, retail RIAs and e-commerce platforms. Improved multi-channel customer retention by 50%. Led ECM/CX/CRM/UX/marketing research & strategy for multiple transaction-heavy platform initiatives integrating physical and digital experiences.
- For a leading global client, improved conversion rate across online and offline properties by 45% leveraging process automation, data flow and business operation enhancement, customer research, change management, KPI definition and customer experience process management and risk mitigation.
- Supported broad product portfolios across multi-channels. Mentored and scaled teams in U.S, Switzerland, U.K., Japan, France, India and Argentina working with global stakeholders ensuring timely, innovative and right-sized training and enablement for solutions teams and clients.
- Developed strong global partnerships and orchestrated value-prop and competitive go-to-market strategy for products and services helping global brands across 12 industries.
- Led multi-disciplinary strategy to execution engagement for multi-phased transformational client initiative totaling $270M.
- Set strategy and implemented innovative buy-flow for a leading global consumer product brand resulting 23% improvement in OTC cycle.
Request Expert / Similar Expert
Click “request expert” for a free initial screening call with this expert or a similar expert regarding your expert consulting needs
